English-Speaking Customer Service | Jakarta

Teleperformance is currently seeking talented individuals to join our Customer Service team in Jakarta Selatan. We are looking for enthusiastic and customer-focused professionals who can communicate effectively in English.

In this role, you will be responsible for handling customer inquiries, resolving issues, and providing excellent service. This is a great opportunity to work in a dynamic and fast-paced environment.

If you are passionate about customer service and have excellent English communication skills, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

• Handling customer inquiries and complaints via phone, email, and chat.
• Resolving customer issues and providing solutions.
• Ensuring high levels of customer satisfaction.
• Following up on customer issues to ensure resolution.
• Maintaining accurate and up-to-date customer records.
• Adhering to company policies and procedures.
• Providing exceptional customer service and support.
• Participating in team meetings and training sessions.

🎓 Kualifikasi & Syarat

Kualifikasi:

• Fluent in English, both spoken and written.
• Previous experience in customer service is a plus.
• Good communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Basic computer literacy, including proficiency in email and customer service software.
• Willingness to learn and adapt to new technologies and processes.
• High school diploma or equivalent.
• Passionate about providing excellent customer service.

🛠️ Keahlian

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