IT Support & Help Desk Specialist

Join Waterindo Primatech Bekasi (WPB), a leading technology solutions provider, as our IT Support & Help Desk Specialist in Tangerang Selatan, Banten. In this dynamic role, you will be the first point of contact for resolving technical issues, ensuring smooth operations for our clients across various industries. With a team of 50+ employees, WPB is committed to delivering innovative solutions and fostering a collaborative work environment.

As an IT Support & Help Desk Specialist, you will handle a wide range of technical issues, from hardware and software problems to network and security concerns. You will use tools like ServiceNow, Zendesk, and Jira to manage and track support tickets efficiently. With 3+ years of experience in IT support, you will be part of a dedicated team that values continuous learning and professional growth.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to end-users, resolving hardware, software, and network issues promptly.
• Manage and track support tickets using ServiceNow, Zendesk, and Jira.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Assist in network troubleshooting and ensure network security.
• Document and maintain accurate records of all technical support activities.
• Train and mentor new employees on basic IT support tasks.
• Collaborate with the IT team to implement and maintain IT infrastructure.
• Ensure compliance with IT policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in IT support and help desk operations.
• Proficient in using ServiceNow, Zendesk, and Jira for ticketing and support management.
• Strong knowledge of hardware and software troubleshooting.
• Familiarity with network protocols and security best practices.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Certifications such as CompTIA A+, ITIL, or Microsoft Certified: Azure Administrator are a plus.

🛠️ Keahlian

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